Wednesday, December 3, 2008

All good is NO GOOD

I hate plumbers. It all started yesterday when I noticed a constant drip coming from the shower head in my bathroom. I let it go overnight and when I woke up it was dripping even faster so I decided to call a plumber (which I got from the yellow pages). I was told someone would be at my home between 2-4 PM, so I waited around all day and finally at 5:45 two clowns show up at my door and I let them in. Mind you, I had been up since 4:50 AM this morning and simply wanted to get the leak fixed. The clowns took a look at my shower and told me that it was a cartridge that needed to be replaced so they leave to purchase one at Home Depot. Before leaving, they told me they needed to check the water pressure and when they did, I was told that my water pressure valve needed to be replaced so I quickly asked how much that was going to cost and was told a little over $350. I told them I would pass on that since I didn't want to spend the money on something I didn't really KNOW needed to be replaced. I mean, I had a drip in my shower and suddenly I need a new water pressure valve on top of that? I do not trust people who create more work for themselves (at my expense).

Anyhow, the clowns were gone until about 6:25 PM. Before they left I was told it would cost me $295 which I thought was WAY overpriced but since I'm not a plumber, what could I do? When the clowns come back I asked them if this was the standard price for replacing the cartridge and was told yes. I said I did not want to be ripped off and felt that the price was too high. I then asked how much the cartridge was (since he just bought it) and he actually hesitated a couple of times and said $30 or $40 dollars. Ok. Why wouldn't he know EXACTLY what the price was if HE JUST PURCHASED IT??? So then I asked if the labor was $250 and he told me yes it was but he seemed really flustered and told me "around there" when I questioned him about this which sort of sent some red flags up flying for me. I wanted the damn leak fixed so I told him to just get moving and fix it.

About ten minutes into a job that probably should have taken a total of 10 minutes, the clowns are in my bathroom and they can't unscrew something to get the old cartridge out so they are BANGING really hard on the pipe, and pulling at the valve REALLY HARD. It was all kinds of crazy and I felt this unease that they were hacking up the job. It takes the two of them to finally loosen it to get the cartridge out to replace it. They told me it was stuck because of mineral buildup. Whatever. He replaces the cartridge then has the other clown go turn the water back on and when he does, there's a whole bunch of gushing water and he tells me to tell the clown outside to turn the water off. He then informs me that he has to CUT A HOLE IN MY BEDROOM TO SEE WHERE IT'S LEAKING INSIDE THE WALL. OMG. What can I do? The carpet is all wet now and I'm freaking out because I think I'm doing the responsible thing by hiring a plumber to fix something I know I couldn't fix myself and NOW MY CARPETS ARE SOAKED AND HE HAS TO CUT A HOLE IN MY WALL!!!!

So he cuts the hole and then tells me that I need a new water valve because when he banged so hard to get the cartridge out, he broke it. He claimed that it wasn't installed properly in the first place but I call bullshit on that. I heard what he did to get the cartridge out and I knew instinctively that he was screwing something up (and I'm not even a plumber). So he then tells me a new valve is going to cost me OVER $600 (he actually went out to his van to get me a binder of his with prices in it but I'm pretty certain that if I went to buy the valve at Home Depot it would be under $100!!!), but he called his boss and since it wasn't my fault it broke and it wasn't HIS fault it broke (because now he was using the "it wasn't installed properly in the first place" excuse) that his boss agreed to give me a "DEAL" for the price of $495!!! I nearly hit the roof but I knew that would just create another hole that would need to be fixed so I decided to sit on my bed instead. I asked him if he was going to repair the hole in my wall as well (9x11) and his response was, "NO, I'm a plumber not a drywaller!!! OMFG! Mind you, the valve was working properly until he and the his cohort banged and pulled and jostled it around and BROKE IT!!!

The clowns then leave AGAIN to get the new water valve at Home Depot. While they were gone, I called the company and started complaining about what was going on and was told someone would call me back. The two clowns return with the valve at around 7:30 PM. When I got a call back, I explained the situation and the guy asked to speak to the clowns so I gave them my phone and when the phone got passed back to me, I was told that no one was taking advantage of me but that I was getting a deal. I screamed at him that it was clear that he wasn't going to help me and I hung up on him. Immediately afterwards, one of the clown's phones rings and the phone gets passed to me and I again try to explain the ridiculousness of the situation and how now on top of everything else I have a fucking HOLE in my wall and wet carpet and that I have to pay nearly $500 for a water drip!!! He tells me that I ought to be grateful that the clowns were at my house fixing THE VALVE THEY BROKE IN THE FIRST PLACE, and didn't I think that THEY wanted to be home at 8:25 PM at night with their families?

Um...........WTFFFFFFFFFF? I told him that I had been waiting since 2 PM for them and I didn't CARE about the plumbers feelings or if they wanted to be home with their families because I WAS PAYING THEM FOR A SERVICE!!! I told that asshole I wanted his men to fix the valve and GET OUT OF MY HOUSE and he says, "wow, we're really trying to help you here, ma'am," and I tossed the phone back to one of the clowns. I handed him a check and told him to GET OUT of my house and that I wouldn't sign anything and he stood there and wouldn't leave so I signed the paper to GET HIM OUT OF MY HOUSE!!! It was around 8:30 PM at that point and I was home alone with my two daughters. I DID NOT want them in my house a moment longer what with all the manufactured problems that were taking place--I felt as though it was in my best interests to get them out of my house before SOMETHING ELSE WENT WRONG WHILE THEY WERE THERE. OMG. Now I have this hole in my wall that I will need to pay to get fixed and I have wet carpet. When I told my husband this story (he's out of town) he freaked out and told me I should have waited to let HIM fix it even though the last time I fixed the toilets that were broken he kept telling me that I should call a plumber! This is a man who can't put together Lincoln logs so WHATEVER!!!

I'm really pissed off. I hate all service people. I think they rip everyone off and don't care one bit. If I could have fixed that thing myself I would have and that's what makes me even angrier. Maybe I should take some plumbing courses and learn to rip people off while I laugh all the way to the bank.

I'm off to take a shower with my new $495 water valve job. Merry Christmas to me.

PS. Those two clowns REEKED of cigarette smoke and made my house stink so bad I had to open all the windows and spray Febreeze all around and I CAN STILL SMELL THEM!! Disgusting!

1 comment:

Vodka Mom said...

DAMN those clowns. damn then all to hell.